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FAQs, Policies + Procedures

1. Where are hand deliveries available?

Hand deliveries are available in the greater Miami-Dade County area. 

2. Are fresh flowers available in all gift box orders?

Daily Fresh flowers are options in almost all hand delivered gift box purchases. Any shipped orders will include seasonal bunch of dried flower(s). 

3. How will the gift box flowers survive? 

Our gift box flower bouquets arrive in a small vase with water. Our daily flower bouquets are are wrapped in eco-friendly hydration wraps (vases can be purchased as add ons). All of our flowers come with flower care instructions but upon arrival, we recommend: 1) checking the water level immediately and adding cool water if needed; 2) displaying the bouquet in a cool location out of direct sunlight and avoiding excessively hot or cold areas such as ac and heating units; 3) and removing flowers from the arrangement as they die to prolong the life of the remaining flowers. 

4. Can I pick the flowers in my arrangements or gift boxes?

Unfortunately, flowers cannot be picked - the flowers of the day are seasonal and are dependent on the flowers available at market that season.

5. What are House of Lilac fresh flower bouquets?

Our fresh flowers bouquets are a high quality selection of florals conditioned, cleaned, styled and wrapped in kraft paper. Please note, these are not floral arrangements; they are cut floral stems and greens, hand picked fresh from the floral market, styled, and bundled in house. They are meant to be arranged by the recipient upon receipt to their taste and liking. They are hydrated during transit. Vases can be purchased separately as an add on. 

We highly advise that the recipient unwrap the bundle immediately upon receipt, fill a vase about halfway with fresh water, and arrange the florals to their liking. 

*Please note that we will not be held responsible for the condition of bouquets once the florals and their quality are confirmed and signed for by the person receiving the bouquet. 

6. What are your delivery fees?

Our hand delivery fees vary per location and range from $15-$25 depending on the delivery zone. See below delivery zone pricing: 

Zone 1 - $15

33126

33134

33143

33144

33146

33155

33176

Zone 2 - $18

33122

33125

33133

33135

33145

33156

33165

33166

33172

33173

33174

33192

33199

Zone 3 - $20

33010

33012

33013

33127

33128

33129

33130

33131

33132

33136

33142

33147

33149

33157

33158

33176

33186

Zone 4 - $25

33183

33175

33184

33182

33177

33137

33138

33150

33139

33140

33141

33189

33190

33187

33196

33193

33178

33013

33012

33014

33018

33015

33055

33054

33056

33167

33168

33161

33181

33169

33162

33136

33180

33160

33154

7. What are your shipping fees?

FedEx Ground shipping fees are approximately $20.00 per box. FedEx 2nd Day or Next Day shipping are also available at an additional cost but are dependent on the recipient's location. 

8. How often are hand deliveries made? 

Deliveries are made every day, except Sunday. Orders placed within business hours will be processed that same day and delivered the next delivery date. Orders placed outside of business hours will be processed the next morning and delivered the next delivery date. Same day deliveries are available on delivery days; however, these orders must be placed before 12:00 p.m. that day. 

9. Can I request a delivery date?

We certainly welcome local delivery date requests. Please use the calendar on the cart page to schedule all of your deliveries. 

10. How fast will my order ship? 

All shipped orders will be shipped within three business days of receipt via FedEx Ground. Please note that FedEx Ground ship times differ based on the recipient's location. For instance, deliveries to the east coast should arrive within three business days, while deliveries to the west coast should arrive within five business days. 

11. Will my box be safe in transit?

House of Lilac packages and protects its gift boxes extremely carefully for all shipped orders to avoid breakage during transit. However, accidents do occur and House of Lilac will not be held responsible for the shipping carrier's negligent mishandling. 

12. Can I rush my gift box order?

We do our best to ensure that all delivery and shipped orders arrive in a timely manner and welcome rush order accommodations. Please contact us at sayhello@houseoflilac.com for rushed local delivery - we welcome local courier pickups or can arrange a courier delivery at an additional fee. Expedited shipping is also available here on the website. 

13. Can I request a specific delivery time?

Unfortunately, at this time we cannot accept requested delivery times. All gift boxes and bouquets will be delivered between 1pm and 5pm.

14. What happens if the recipient or anyone is not available to receive the gift box or flowers personally?

If the recipient or anyone is not available to receive the gift box or flowers, they will be left at their front door (where flowers are involved weather plays a big role in our leaving the florals). The gift giver will be notified and it will be their responsibility to let the gift recipient know of the gift's arrival. If the weather is not cool enough for the flowers, the flowers will be redelivered the next business day but the gift giver will be responsible for an additional delivery fee. House of Lilac will not be held responsible or liable for any stolen or damaged gifts subsequent to the gift's drop off.

15. Can I place a custom gift box order?

Although our standard gift offerings cannot be customized, we do offer custom gift offerings. Please contact sayhello@houseoflilac.com with all custom order inquiries. All inquiries will be responded to within 24 hours. Moreover, please allow a three business day turnaround for custom proposals from the moment the order is requested. 

16. Do you offer corporate or large volume gifting services?

Yes, House of Lilac works with business of all types to design and customize gifts for all purposes and occasions, including events, marketing, donors, appreciation, or even celebration. Please contact melanie@houseoflilac.com with all all inquiries.

17. Are refunds or shop credits available?

Once orders are processed, the order is nonrefundable. If an order is placed but shipment and delivery is cancelled before processing, House of Lilac will extend a 90 day shop credit for the full amount of the purchase.  

18. What if my flowers or vase arrive damaged?

House of Lilac will replace any vase or flowers that arrive damaged, if and only if the recipient confirms same within 24 hours. House of Lilac, however, is not responsible for any damages or issues with the flowers or vase after 24 hours of delivery. Please note that florals are perishable and once they leave our environment, it is difficult for us to guarantee their life span. 

.....Holiday Exceptions....

Because of the large holiday order rush, all holiday orders should be placed by December 20, at the latest. Any pre-holiday deliveries for orders placed thereafter are not guaranteed. Moreover, please note that holiday rush and volume can delay the traditional delivery and shipment order processing and times mentioned above. Also, shipment carriers can have their own delays over the holidays and House of Lilac is not responsible for said delays once the order is in transit.