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FAQs, Policies + Procedures
1. Where are hand deliveries available?

Hand deliveries are available in the greater Miami-Dade County area and south Broward area (Downtown Ft. Lauderdale, Hollywood, Miramar)

2. Are fresh flowers available in all gift box orders?

Daily Fresh flower bouquets are available in almost all hand delivered gift box purchases. Any shipped orders will include seasonal bushel of dried flower(s). Most gift boxes, however, include an option for a planted succulent in lieu of fresh flowers. 

3. How will the gift box flowers or the succulents survive? 

Our gift box flower bouquets arrive in a mini vase with water. Our daily flower bouquets arrive in a larger vase with water. We recommend: 1) checking the water level immediately and adding cool water if needed; 2) displaying the bouquet in a cool location out of direct sunlight and avoiding excessively hot or cold areas such as ac and heating units; 3) and removing flowers from the arrangement as they die to prolong the life of the remaining flowers. 

Succulents are very easy to care for. Our succulents arrive planted in potted soil and aquarium gravel. Simply place your plant in a well lit area with natural light, such as a windowsill or a patio. Avoid intense, direct sunlight until the plant has acclimitized to its new environment. And water whenever soil is dry - around every 7-10 days indoors. 

4. Can I pick the flowers for my gift box?

Unfortunately, our daily fresh flower bouquets cannot be picked - the flowers of the day are seasonal and are dependent on the flowers available at market that morning.

5. What are House of Lilac fresh flower bouquets?

Our fresh flowers bouquets are a high quality selection of florals conditioned, cleaned, and wrapped in kraft paper and burlap. Please note, these are not floral arrangements; they are simply floral stems and greens, hand picked fresh from the floral market and bundled in house. They are meant to be arranged by the recipient upon receipt to their taste and liking. Our bouquets are wrapped in kraft paper and burlap and are delivered in a glass vase with about 2-3 inches of water (this small amount of water is for short-term transit purposes only). 

We highly advise that the recipient unwrap the bundle immediately upon receipt, fill the vase about halfway with fresh water, and arrange the florals to their liking. The bundle is not meant to be left in 2-3 inches of water for extended periods of time as the flowers will drink the water rapidly and as a result, with little to minimal water, can dry and die. 

*Please note that we will not be held responsible for the condition of bouquets once the florals and their quality are confirmed and signed for by the person receiving the bouquet. 

6. What are your delivery fees?

Our hand delivery fees for our gift boxes are $15 per box and $10 for any additional boxes within the same order. Our hand delivery fees for our daily flower bouquets are built into the price of the bouquet. 

7. What are your shipping fees?

FedEx Ground shipping fees are approximately $20.00 per box. FedEx 2nd Day or Next Day shipping are also available at an additional cost but are dependent on the recipient's location. 

8. How often are hand deliveries made? 

Deliveries are made every day. Orders placed within business hours will be processed that same day and delivered the next delivery date. Orders placed outside of business hours will be processed the next morning and delivered the next delivery date. Same day deliveries are available on delivery days; however, these orders must be placed before 12:00 p.m. that day. 

9. Can I request a delivery date?

We certainly welcome local delivery date requests. If you'd like your gift delivered at a later date than the the next delivery date, please include said date in the seller instructions at checkout. We will confirm your selected date once the order is processed. 

10. How fast will my order ship? 

All shipped orders will be shipped within three business days of receipt via FedEx Ground. Please note that FedEx Ground ship times differ based on the recipient's location. For instance, deliveries to the east coast should arrive within three business days, while deliveries to the west coast should arrive within five business days. 

11. Will my box be safe in transit?

House of Lilac packages and protects its gift boxes extremely carefully for all shipped orders to avoid breakage during transit. However, accidents do occur and House of Lilac will not be held responsible for the shipping carrier's negligent mishandling. 

12. Can I rush my gift box order?

We do our best to ensure that all delivery and shipped orders arrive in a timely manner and welcome rush order accommodations. Please contact us at sayhello@houseoflilac.com for rushed local delivery - we welcome local courier pickups or can arrange a courier delivery at an additional fee. Expedited shipping is also available here on the website. 

13. Can I request a specific delivery time?

Unfortunately, at this time we cannot accept requested delivery times. All gift boxes and bouquets will be delivered between 12pm and 5pm.

14. What happens if the recipient or anyone is not available to receive the gift box personally?

If the recipient or anyone is not available to receive the gift box, the gift box will be left at their front door. The gift giver will be notified and it will be their responsibility to let the gift recipient know of the gift's arrival. House of Lilac will not be held responsible or liable for any stolen or damaged gifts subsequent to the gift's drop off.

15. Can I place a custom gift box order?

Although our standard gift offerings cannot be customized, we do offer custom gift offerings. Please contact sayhello@houseoflilac.com with all custom order inquiries. All inquiries will be responded to within 24 hours. Moreover, please allow a three business day turnaround for custom proposals from the moment the order is requested. 

16. Do you offer corporate or large volume gifting services?

Yes, House of Lilac works with business of all types to design and customize gifts for all purposes and occasions, including events, marketing, donors, appreciation, or even celebration. Please contact melanie@houseoflilac.com with all all inquiries.

17. Are refunds or shop credits available?

Once orders are processed, the order is nonrefundable. If an order is placed but shipment and delivery is cancelled before processing, House of Lilac will extend a 90 day shop credit for the full amount of the purchase.  

.....Holiday Exceptions....

Because of the large holiday order rush, all holiday orders should be placed by December 20, at the latest. Any pre-holiday deliveries for orders placed thereafter are not guaranteed. Moreover, please note that holiday rush and volume can delay the traditional delivery and shipment order processing and times mentioned above. Also, shipment carriers can have their own delays over the holidays and House of Lilac is not responsible for said delays once the order is in transit.